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Degraded

403 errors and negative balances

May 19, 2025 at 4:24pm UTC
Affected services
Geo-distributed load balancer

Resolved
May 20, 2025 at 5:05am UTC

The issue with incorrect balance has been resolved. Thank you for your patience!

Updated
May 19, 2025 at 9:31pm UTC

The issue with incorrect balances is still under investigation by our Engineering team.
We'll share the next update as soon as more information becomes available.

Updated
May 19, 2025 at 6:34pm UTC

The Engineering team keeps investigating the issue with incorrect balances.
We have added a custom banner to the Dashboard page to reflect the current state of the issue.

We will provide the next update within the next 2 hours.

Updated
May 19, 2025 at 5:24pm UTC

The issue when requests may fail with a 403 error because of a negative balance is fixed now. If you face 403 errors, it should be a different cause. Please use the described dRPC Support portal to report an issue.

Currently, the Engineering team is working on the negative balance issue. The next update is expected in 30-60 minutes.

Created
May 19, 2025 at 4:24pm UTC

Dashboard is currently showing negative balances, we're sixing this bug now